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The Place to Go for RPO.TM

RPO Business Certificate:
How to Build and Grow a Recruitment Process Outsourcing Business

The Recruitment Process Outsourcing Association (RPOA) has partnered with industry expert Kim Davis to offer a comprehensive 8-hour certificate program. Designed for leaders aiming to establish or expand their Recruitment Process Outsourcing (RPO) businesses, this program has successfully guided over 50 professionals from more than 40 organizations since its inception in 2023.

Program OVERVIEW

Are you a CEO, founder, or managing partner of a recruiting or staffing agency looking to transition into RPO? Or have you begun offering RPO services and seek expert guidance to navigate this specialized field? Launched in the late 1990s, RPO has demonstrated remarkable resilience and growth over the past decade. Transitioning from traditional recruitment models to RPO presents unique challenges, and this program is tailored to address them, providing the insights and tools necessary for success.

Who Should Attend

The primary audience for this program includes CEOs, founders, or managing partners of recruiting or staffing agencies. Additionally, investors and business development professionals with over ten years of industry experience have found significant value in this program. Established recruiting companies have also effectively utilized this training to develop and strengthen their internal RPO teams.


Business Owners


Business Development Professionals


Investors, Analysts, Academics


RPO Teams

Learn On Your Schedule with On-Demand Access

We understand you have a busy schedule and need to budget for professional development. This is why, starting in 2025, we now offer this program on-demand. Access the same expert-led content we offered with live virtual sessions at your convenience. Enroll now and start anytime, enjoying the flexibility to learn on your own schedule.

Ready to Grow Your RPO Business?

Session Agendas

The program consists of four 2-hour video sessions, each accompanied by slides and a brief knowledge assessment quiz. In session III, you'll engage with a real-world RPO opportunity and be tasked with developing a competitive pricing proposal. You'll receive personalized feedback from the trainer to enhance your learning experience. 

Session I

RPO Foundations

  • Defining RPO: Scope and Boundaries

  • Market Size and Growth Trends

  • Employer Motivations for Adopting RPO

  • Benefits of RPO for Your Business

  • Assessing Your Current Position in the RPO Journey

  • Essential Requirements for Becoming an RPO Provider


Session II

Operational Strategies

  • Delivery and Scaling Techniques

  • Staffing and Team Structure

  • Technology Integration, Including AI and Machine Learning

  • Pricing Models and Financial Targets

Session III

Implementation and Metrics

  • Establishing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

  • Crafting Comprehensive RPO Agreements

  • Client Responsibilities and Setting Realistic Expectations

  • Calculating Return on Investment (ROI)

  • Effective Implementation Practices

Session IV

Business Development and Case Studies

  • Marketing's Role in RPO

  • Analyzing Real-World Case Studies

  • Business Development and Sales Strategies

What You Get

Online portal with access to program content for 90 days from enrollment date

Slides for all sessions available to download

Access to recording of all sessions for 90 days from enrollment date

Certificate of completion from the Recruitment Process Outsourcing Association(RPOA) upon completion of all knowledge assessments and a pricing exercise


Template for RPO contract and Pro Forma Price Calculator


One hour of free consultation with Kim Davis

Take the Next Step in Your RPO Journey

What Past Participants said about the certificate program...

"This was amazing. There was so much great information especially understanding different pricing models."

"The presenter was very knowledgeable, spoke a great pace, really presented the data well."

"[The certificate program] provided a solid base on what is RPO, what a client is seeking, introduced what you will need to deliver to meet client expectations and, how long it might take to launch an RPO business."

About the Presenter

Kim Davis is a highly recognized RPO consultant helping firms successfully start, grow, expand, and sell their RPO business. He is an operating partner at Vistria Group, a large Chicago-based private investment firm, helping them explore the RPO vertical. Kim is also a Senior Advisor at Future Solve, an HR consulting firm focused on the mid-market.

Before his current roles, Kim started and sold three talent acquisition firms, including a fourth largest career transition firm, a top 10 contingency recruitment business, a top 15 retain search firm, a recruitment process outsourcing (RPO) firm ranked #5 on the HRO Today RPO Baker’s Dozen list, Inc. 500 Company, and the first talent acquisition firm to be ISO 9001 registered and Q1 certified.

Kim helped two major corporations (Pontoon/Adecco and Sourceright/Randstad/Spherion) start their RPO practices as global industry leaders. He led Yoh RPO in getting recognized as only 1 of 4 global RPO providers as a Shining Star and Leading Contender on the Everest Group's RPO PEAK Matrix report. He also helped Yoh achieve #3 status on the HRO Today Total Talent Management Baker’s Dozen list.

Kim led Spherion’s strategic account and temporary staffing national sales program. In just two years, he grew the group from 2 to 33 strategic accounts and $10 million to $750 million in sales. Kim has significant experience in M&A, coaching, and leadership consulting. A former Vistage Chair, he helped CEOs and senior executives become better leaders, make better decisions, deliver better results, and grow both professionally and personally. Kim acted as a personal advisor and coach to CEOs of several large national and global recruitment firms.

Kim is a renowned speaker featured in webcasts and conferences. He authored numerous articles and whitepapers published in several trade publications with topics ranging from the future of talent acquisition to, most recently, the myths and features of RPO. In addition, Kim served two terms as an HRO Today board member, providing vision and direction for the Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) verticals. Kim acted as personal advisor and coach to CEOs of startups, small, midsize, and enterprise national/global recruitment firms.

Pricing and Enrollment Information

The program cost is $1,250 USD for non-members. Discounted rates are available for RPOA organization members, returning participants, and groups of three or more participants.


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Midlothian, Virginia 23114

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